FAQ

Answers about Ruiyu jewelry, certificates, sizing, shipping, returns, and care.

What is Ruiyu?

Ruiyu is a meaningful jewelry brand inspired by natural materials, symbolic motifs, and modern East Asian elegance.

What does Ruiyu currently offer?

Our current selection includes jade leather bracelets, red agate pendants, and selected jewelry accessories. More symbolic jewelry pieces may be introduced over time.

Are jade leather bracelets adjusted before shipping?

Yes. Ruiyu jade leather bracelets are adjusted to your wrist size before shipping based on the measurement you provide in the cart note.

Does Ruiyu jewelry include a certificate?

Certificate details are shown on each product page when applicable. Ruiyu jade leather bracelets and selected red agate pieces include a stone identification certificate when stated on the product page.

Are the stones natural?

Ruiyu pieces use natural stone materials where stated on the product page. Natural color, texture, translucency, and carving details may vary slightly from piece to piece.

How long does order processing take?

Orders are usually prepared within 3–5 business days after payment is confirmed. Bracelet orders may require wrist measurement confirmation before shipping. Estimated delivery options are shown at checkout when available.

Can I change my shipping address after placing an order?

For payment security, orders are shipped to the address provided at checkout. Please make sure your shipping address is complete and accurate before placing your order.

Can I return or exchange my order?

Please review our return policy before placing your order. Return eligibility depends on the item condition, packaging, and the reason for return. Bracelets adjusted to the wrist measurement provided may have limited return eligibility if they show wear, alteration, damage, or missing original packaging.

How should I care for Ruiyu jewelry?

Avoid water, perfume, lotion, and harsh chemicals. Store your jewelry separately in a dry place and wipe it gently with a soft cloth after wearing.

How can I contact Ruiyu?

You can contact us at support@shopruiyu.com. If your message is about an existing order, please include your order number.